AInovate Solutions

Privacy policy

Last updated: 28 October 2026

This policy explains how AInovate Solutions collects, uses and protects personal information when you visit our website, contact us or work with us. We are committed to handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Ainovate Solutions Ltd, trading as AInovate Solutions, is the data controller for the personal information described in this policy. We are registered in England and Wales under company number 17316533. Our registered office is [REGISTERED OFFICE ADDRESS].

For any question about this policy or your data, email enquiries@ainovatesolutions.com.

2. Information we collect

We may collect:

  • Contact details you give us through our contact form, by email or by phone, such as your name, email address, phone number, company name and the content of your message.
  • Business information about you and your organisation when we prepare a proposal or deliver a project, such as job title, billing details and correspondence.
  • Technical information when you visit our website, such as IP address, browser type, device and pages viewed, collected through cookies or similar technologies where used (see section 9).

3. How we use your information and our lawful basis

  • Responding to enquiries and arranging consultations. Lawful basis: legitimate interests, and taking steps at your request before entering a contract.
  • Delivering our services, including project communication, support and invoicing. Lawful basis: performance of a contract.
  • Meeting legal obligations, such as keeping accounting and tax records. Lawful basis: legal obligation.
  • Improving our website and services. Lawful basis: legitimate interests, or consent where required for cookies.
  • Sending occasional updates about our services. Lawful basis: consent, or legitimate interests for existing business contacts. You can opt out at any time.

We do not sell your personal information, and we do not use it for automated decision-making that has legal or similarly significant effects on you.

4. Data we process on behalf of clients

When we build or run automations for a client, we may process personal data that belongs to that client, for example records of their customers, patients or staff. In that role we act as a data processor, working only on the client's documented instructions under a written agreement. The client's own privacy notice explains how that data is used. If you have a question about such data, please contact the organisation concerned.

5. Who we share it with

We share personal information only where necessary, with trusted service providers who help us run the business, such as website hosting, email, cloud storage and accounting software providers, and with professional advisers such as our accountant. They may only use it to provide services to us. We may also disclose information where required by law.

6. International transfers

Some of our service providers may store or process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as a UK adequacy decision or the International Data Transfer Agreement or Addendum approved by the Information Commissioner.

7. How long we keep it

We keep enquiry information for up to 24 months if it does not lead to work together. We keep client and financial records for six years after the end of the financial year they relate to, to meet our legal obligations. After that, we delete or securely anonymise the information.

8. How we protect it

We use appropriate technical and organisational measures to protect personal information, including access controls, multi-factor authentication, encryption where appropriate and limiting access to those who need it.

9. Cookies

Our website uses only the cookies needed for it to work.

10. Your rights

Under UK data protection law you have the right to:

  • access the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to erase your information;
  • ask us to restrict how we use your information;
  • object to our use of your information, including for direct marketing;
  • ask us to transfer your information to another organisation;
  • withdraw consent at any time, where we rely on consent.

To exercise any of these rights, email enquiries@ainovatesolutions.com. We will respond within one month. There is normally no charge.

11. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.